N.M. Admin. Code § 18.3.11.8 - COST ESTIMATES

An HGC must provide a written cost estimate to the shipper prior to loading the household goods. The estimate must clearly describe the shipment and all services requested and list the maximum amount the shipper may be required to pay. The HGC shall retain for inspection a copy of each estimate that resulted in the provision of services for a period of three years.

A. Binding estimates of total cost:

(1) The HGC may charge for providing a binding estimate.

(2) Charges are limited to the maximum amount listed on the binding estimate and payment is due at the time of delivery. Upon such payment, the HGC must release the goods to the shipper. If the shipper does not pay the charges at the time the shipment is delivered, the HGC may place the shipment in storage at the shipper's expense until the charges are paid.

B. Non-binding estimates of approximate cost:

(1) An HGC shall not charge for providing a non-binding estimate.

(2) If the HGC provides a non-binding estimate, the shipper shall not be required to pay more than the amount of the original estimate, plus 10 percent, at the time of delivery and, upon such payment, the HCG must release the goods to the shipper. The shipper shall have 30 days after delivery to pay any remaining charges. If the shipper cannot pay the required charges at the time the shipment is delivered, the HGC may place the shipment in storage at the shipper's expense until the charges are paid.

(3) If the HGC is asked or required to provide more services than those included in the estimate, the HGC must present an itemized list of charges for those services to the shipper at the time of delivery. The shipper shall have 30 days after delivery to pay the additional charges.

Notes

N.M. Admin. Code § 18.3.11.8

18.3.11.8 NMAC - Rp, SCC Rule 268.03, 12-30-02, Amended by New Mexico Register, Volume XXVI, Issue 03 February 13, 2015, eff. 2/13/2015, Adopted by New Mexico Register, Volume XXXV, Issue 12, June 25, 2024, eff. 7/1/2024