N.Y. Comp. Codes R. & Regs. Tit. 18 § 383.2 - Contracts
The office must contract with a supplier for the necessary equipment, services and supplies to implement this requirement. When a recipient claims that his or her payment access card, which is required to access benefits through electronic issuance systems, has been lost, stolen or destroyed, or that the security features of the card have been compromised, the social services district must provide the recipient with a replacement payment access card within 48 hours, exclusive of holidays and weekends, once the recipient has complied with the social services district's identification verification requirements.
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