has the right to obtain information about his or her own case. Upon written or
verbal request, the client shall be able to review or obtain without charge a
copy of the information in his or her records with the following exceptions:
(1) Information that the agency is required
to keep confidential by State or federal statutes, rules, or
information originating from another agency as set forth in Rule .0104 of this
(3) Information that
would breach another individual's right to confidentiality under State or
federal statutes, rules, or regulations as determined by the Division or the
county department of social services.
(b) The agency shall provide access within
five business days.