02 .0101 - ACCOMMODATING REQUESTS FOR ACCESS TO PUBLIC SERVICES

02 .0101. ACCOMMODATING REQUESTS FOR ACCESS TO PUBLIC SERVICES

(a) Each public agency or contractor shall designate a Public Service Accessibility Coordinator (PSAC). This person may be the ADA Coordinator, but is not required to be.

(b) Requests for public service program modifications shall be forwarded by the person receiving the request to the PSAC.

(c) The PSAC shall determine if the requesting party is a "person with a disability" under the provisions of G.S. 168A. The PSA Coordinator shall consult with the North Carolina Office on the ADA (NCOADA) when technical assistance is needed in making the determination.

(d) The PSAC shall transmit the request for program modifications to the person designated by agency rules to make decisions on such requests. This may be the PSAC or another designee.

(e) The request shall be evaluated to determine if granting the request would cause an undue hardship on the available resources.

(f) The request shall be evaluated to determine if the modification requested can be accomplished within the specified time frame.

(g) When the request can be honored without undue hardship and can be accomplished within the specified time frame, it shall be approved. The approved request shall be provided without surcharge to the requesting party.

(h) When the request is approved, the PSAC shall contact the requesting party with approval details.

(i) When the request is rejected, the PSAC shall contact the requesting party and provide details of the rationale for the rejection and provide information on any available internal or external dispute resolution and appeal process.

(Authority G.S. 168A-10.1; Eff. July 1, 2004.)

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