Ohio Admin. Code 109:4-1-06 - Submission of complaints
The following procedures apply to the submission of complaints by consumers:
(A) Complaints may be
initiated either in writing, by telephone, fax, the internet or in person.
(B) Complaints should fully
describe the consumer transaction. The consumer protection section shall
proceed as soon as possible to evaluate complaints received that contain
adequate information. The consumer protection shall send a complaint form to
the complainant when, as determined by the attorney general, inadequate
information is provided by letter, telephone, fax, the internet or in person.
(C) Upon receipt of complaints
which have been filed in the manner described above, the consumer protection
section shall take whatever action is deemed appropriate to effectuate the
purposes of those laws referred to in rule 109:4-1-02 of the Administrative Code.
Notes
Promulgated Under: 119.03
Statutory Authority: 1345.05
Rule Amplifies: 1345.02
Prior Effective Dates: 12/11/1977, 06/15/1998, 07/18/2009
Promulgated Under: 119.03
Statutory Authority: 1345.05
Rule Amplifies: 1345.02
Prior Effective Dates: 4/17/98, 6/15/03, 7/18/2009
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