Ohio Admin. Code 173-14-02 - Types of representatives and non-representative staff; identification cards
(A)
Representatives:
(1)
There shall be
are three categories of representatives of the office :
(a) Ombudsman associate;
.
(b) Ombudsman specialist; and,
.
(c) Ombudsman program director.
(2) Paid staff of the office
shall be
are
certified as either ombudsman specialists or ombudsman program directors. A
regional program may pay staff who perform only the duties of an associate with
the approval of the SLTCO based on a position description and
consideration of program effectiveness.
Only paid staff members shall be
are eligible to serve as ombudsman program
directors. The SLTCO shall be
Only a certified program director
is eligible to serve as the SLTCO
.
(3) The SLTCO shall issue certificates in the
form of identification cards to all representatives of the office
. The identification cards shall
which contain all of the
following :
(a) The name of the
representative
;
.
(b) The
representative 's picture;
.
(c) The
category of the representative and whether the representative is certified;.
(d) The
ombudsman program with which the representative is associated; and,
.
(e) The expiration date.
(B)
Non-representatives: Non-representative staff within
the office are those staff members of the office who have not been certified to
perform the duties of representatives outlined in paragraph (A) of this rule
and may include support staff, organizational volunteers, and non-practice
managers among others. Non-representative staff members of the office are
prohibited from performing
not qualified to perform any complaint -handling
function and accessing ombudsman records
or access ODIS
, but they may perform other duties in conjunction with the program for which
they are trained or hold an appropriate license.
Notes
Promulgated Under: 119.03
Statutory Authority: 121.07, 173.01, 173.02, 173.16; 42 U.S.C. 3025, 3058g; 45 C.F.R. 1321.11, 1324.11, 1324.13, 1324.15
Rule Amplifies: 173.16, 173.17; 42 U.S.C. 3058f; 45 C.F.R. 1321.11, 1324.11
Prior Effective Dates: 06/15/1991, 12/27/2001, 12/28/2006, 01/02/2012, 05/01/2018, 01/30/2022
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