Current through Vol. 39, No. 14, April 01, 2022
(a) In the
event of a dispute between an end-user and an OSP, the OSP shall make such
investigation as is required by the particular case, and report the results
thereof to the end-user.
event the dispute is not resolved, the OSP shall inform the end-user that the
end-user may utilize the complaint procedures of the Commission's Consumer
Services Division. The information to be provided to consumers shall be:
(1) The street address of the Consumer
Services Division, which is Oklahoma Corporation Commission, Consumer Services
Division, 2101 N. Lincoln Blvd. Suite 460, Oklahoma City, OK 73105.
(2) The mailing address of the Consumer
Services Division, which is P. O. Box 52000-2000, Oklahoma City, OK
(3) The telephone
numbers of the Consumer Services Division, which are (405) 521-2331 and (800)
(4) The hours of
operation of the Consumer Services Division, which are 8:00 a.m. to 4:30 p.m.,
Monday through Friday.
(c) When a complaint has been made with the
Commission's Consumer Services Division, the OSP shall be required to forego
disconnect procedures on account of nonpayment of any portion of accumulated
disputed charges pending investigation by the Commission's Consumer Services
Division. The end-user shall be required to pay the undisputed part of the
bill, and if not paid, the OSP may discontinue service.