Okla. Admin. Code § 165:57-3-1 - General operations - operator service providers
(a) Every OSP shall:
(1) Brand to the end-user at the beginning of
each telephone call. For third party or collect calls, similar identification
shall be made to the consumer who is responsible for payment.
(2) If subscribing to a LEC 's 0- Transfer or
similar service, not knowingly take any action that would deny other OSPs who
subscribe to said 0- Transfer or similar service an equal opportunity of being
offered to and chosen by the end-user where the end-user is indifferent to the
OSP who carries the call. LECs who provide a 0- Transfer or similar service
shall administer said service in a manner designed to assure that OSPs who
subscribe to said service have an equal opportunity of being offered to and
chosen by the calling party where the calling party does not have a
preference.
(3) Permit the end-user
to terminate the telephone call at no charge before the call is
connected.
(4) Disclose immediately
to the end-user, upon request and at no charge to the end-user:
(A) A quote of its rates or charges for the
call.
(B) The methods by which such
rates or charges will be collected.
(C) The methods by which complaints
concerning such rates, charges, or collection practices will be
resolved.
(5) Ensure, by
contract or tariff, that each aggregator for which such provider is the
presubscribed provider of operator services is in compliance with the
requirements of this Chapter.
(6)
Withhold payment (on a location by location basis) of any compensation,
including commissions, to aggregators if such provider reasonably believes that
the aggregator is:
(A) Blocking access to
intrastate common carriers by means of "800", "888", "950", or IOXXX access
codes.
(B) Blocking access to the
LEC operator on 0- calls.
(C)
Blocking access to emergency services in violation of the requirements of this
Chapter.
(7) Not bill
for unanswered telephone calls in areas where equal access and answer
supervision is available.
(8) Not
knowingly bill for unanswered telephone calls where equal access is not
available.
(9) Not engage in call
splashing , unless the end-user requests to be transferred to another provider
of operator services, and the end-user consents to be transferred after it has
been informed, prior to incurring any charges, that the rates for the call may
not reflect the rates from the actual originating location of the
call.
(10) Except as provided in
(9) of this subsection, not bill for a call that does not reflect the location
of the origination of the call.
(11) Be prohibited from billing and
collecting any aggregator surcharges not specifically outlined in the tariffs
required to be filed with the Commission under the provisions of this Chapter.
In no case shall the tariffed aggregator surcharge exceed the amount of one
dollar ($1.00).
(b) OSPs
using automated equipment that will under certain circumstances transfer a call
to another carrier will be allowed to brand after the input of billing
information, to avoid end-user confusion.
(c) OSPs shall not use the name of another
party in the brand , unless that party has consented in writing to the use of
its name in the brand .
(d) OSPs
shall regularly publish, to coincide with the publishing requirements of the
FCC , and make available at no cost to inquiring consumers, written materials
that describe any recent changes in operator services and in the choices
available to consumers in that market.
Notes
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