(1) Generally, the transaction log database
maintained by DraftKings on behalf of the Lottery is the ultimate authority
when resolving disputes about whether (or not) a transaction occurred and the
details thereof.
(2) An individual
who has a complaint or dispute or believes their money or prize has been
misallocated, compromised, mishandled, or otherwise unlawfully or improperly
withheld or revoked may register a complaint with the Director's designee by
e-mailing support@draftkings.com or in writing to 222 Berkeley Street, 5th
Floor, Boston, Massachusetts 02116.
(3) If the designee's resolution under
section (2) of this rule is not satisfactory, the individual may escalate the
complaint to the Director of the Oregon State Lottery or the Director's
designee for a decision pursuant to OAR
177-046-0160. As stated in OAR
177-046-0160, the decisions of the Lottery Director are final. This includes,
but is not limited to, the amount or nature of a prize, the validity of a bet,
whether a bet is a winner, whether it was submitted in error or by fraud, and
whether a player has won a prize.
Notes
Or. Admin. R.
177-093-0055
LOTT
20-2021, temporary adopt filed 12/17/2021, effective
12/17/2021 through 6/14/2022;
LOTT
6-2022, adopt filed 06/03/2022, effective
6/15/2022
Statutory/Other Authority: Or Const, Art XV, § 4(4)(a),
ORS
461.120,
461.130,
461.150,
461.190,
461.210,
461.220,
461.230,
461.240,
461.250
& 461.260
Statutes/Other Implemented: Or Const, Art XV, § 4(4),
ORS
461.010,
461.200,
461.400,
461.440,
ORS
461.120,
461.130,
461.150,
461.190,
461.210,
461.220,
461.230,
461.240,
461.250
& 461.260
