Or. Admin. R. 309-019-0300 - Service Requirements

(1) Crisis line services shall be provided directly or through linkages to a crisis line services provider 24/7.
(2) Crisis line services shall include but is not limited to:
(a) 24/7 accessibility to a QMHP;
(b) 24/7 bi-lingual or interpreter availability;
(c) 24/7 telephone screening to determine the need for immediate intervention;
(d) 24/7 linkage to emergency service providers, including first responders and mobile crisis services;
(e) Best practice risk assessment, including suicide risk assessment;
(f) Suicide intervention and prevention;
(g) Lethal means counseling and safety planning for individuals at risk for suicide;
(h) Crisis intervention;
(i) Crisis plan development;
(j) Triage;
(k) Providing information regarding services and resources in the community; and
(L) Procedures for de-escalation for calls from suicidal individuals.


Or. Admin. R. 309-019-0300
MHS 6-2017, f. & cert. ef. 6/23/2017; MHS 10-2017(Temp), f. 9-15-17, cert. ef. 9-15-17 thru 3-13-18; MHS 4-2018, amend filed 02/27/2018, effective 3/1/2018

Statutory/Other Authority: ORS 413.042 & 430.640

Statutes/Other Implemented: ORS 430.630, 430.640 & 430.644 - 430.646

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