Or. Admin. R. 309-019-0305 - Provider Standards

(1) Crisis line services providers shall develop and implement written policies and procedures to address provider standards.
(2) Provider standards shall include but is not limited to:
(a) Training curriculum and ongoing education programs to meet training requirements;
(b) Coordination with other treatment providers including mobile crisis services and other crisis line services providers to support seamless transitions of care;
(c) Linkages to emergency services providers including first responders to address imminent risks and to support seamless transitions of care;
(d) De-escalation procedures;
(e) Follow-up procedures when indicated and appropriate;
(f) Documentation;
(g) Code of ethics; and
(h) Security of information protocols.


Or. Admin. R. 309-019-0305
MHS 6-2017, f. & cert. ef. 6/23/2017; MHS 10-2017(Temp), f. 9-15-17, cert. ef. 9-15-17 thru 3-13-18; MHS 4-2018, amend filed 02/27/2018, effective 3/1/2018

Statutory/Other Authority: ORS 413.042 & 430.640

Statutes/Other Implemented: ORS 430.630, 430.640 & 430.644 - 430.646

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