Or. Admin. R. 860-021-0305 - Grounds for Disconnecting Utility Service

(1) Utility service may be disconnected by an energy utility or large telecommunications utility:
(a) When the applicant or customer fails to pay a deposit or make payments in accordance with the terms of a deposit payment arrangement;
(b) When the applicant or customer provides false identification to establish service, continue service, or verify identity;
(c) When the customer fails to pay Oregon tariffed or price-listed charges due for services rendered;
(d) When the customer fails to abide by the terms of a time-payment agreement;
(e) When the customer requests the utility to disconnect service or close an account or when a co-customer fails to reapply for service within 20 calendar days after a joint account is closed by the other co-customer, so long as the utility has provided a notice of pending disconnection;
(f) When the customer does not cooperate in providing access to the meter;
(g) When facilities provided are unsafe or do not comply with state and municipal codes governing service or the utility's rules and regulations;
(h) When there is evidence of meter-tampering, diverting service, or other theft of service;
(i) When dangerous or emergency conditions exist at the service premises under OAR 860-021-0315;
(j) When a customer fails to disclose reasonably accurate customer load information which results in damage to utility equipment; or
(k) When the Commission approves the disconnection of service.
(2) An energy utility must make best efforts to perform service disconnections for non payment between the hours of 8:00 am and 2:00 pm to facilitate responsive, same-day reconnection of service.


Or. Admin. R. 860-021-0305
PUC 6-1979, f. & ef. 10-6-79 (Order No. 79-680); PUC 5-1983, f. 5-31-83, ef. 6-1-83 (Order No. 83-284); Renumbered from 860-021-0075; PUC 8-1983, f. & ef. 8-15-83 (Order No. 83-502); PUC 3-1989, f. 2-6-89, cert. ef. 2-8-89 (Order No. 89-038); PUC 16-1990, f. 9-28-90, cert. ef. 10-1-90 (Order No. 90-1105); PUC 11-1995, f. & cert. ef. 11-27-95 (Order No. 95-1217); PUC 11-1998, f. & cert. ef. 5-7-98; PUC 16-2001, f. & cert. ef. 6-21-01; PUC 9-2009, f. & cert. ef. 8-25-09; PUC 10-2022, amend filed 09/30/2022, effective 9/30/2022

Statutory/Other Authority: ORS 183, ORS 756, ORS 757, ORS 759 & OL 1987, Ch. 290

Statutes/Other Implemented: ORS 756.040, ORS 757.035, ORS 757.225 & ORS 757.760

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