Or. Admin. R. 860-021-0326 - Disconnection of Gas or Electric Service to Tenants
(1) When an
energy utility's records show that a residential billing address is different
from the service address, and the utility has reason to believe that the
service address is not occupied by the customer or co-customer, the utility
must provide a five-day disconnect notice to the occupants of the premises in
the manner described in OAR 860-021-0405(6). The five-day disconnect notice
must be addressed to "tenant" or "occupant" and must include a statement
regarding the impending disconnection of utility service, the earliest date for
disconnection and an explanation of the Commission's complaint process and
toll-free number. The notice to occupants need not include the dollar amount
owing or the reason for disconnection.
(2) When an energy utility's records show
that a residence is a master-metered multi-family dwelling (including rooming
houses), the utility must notify the Commission's Consumer Services Section at
least five business days before disconnecting the service. The utility will use
reasonable efforts to notify occupants of the impending disconnection and
alternatives available to them.
Notes
Statutory/Other Authority: ORS 183, ORS 756, ORS 757 & OL 1987, Ch. 290
Statutes/Other Implemented: ORS 756.040, ORS 757.760 & OL 1987, Ch. 290
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(1) When an energy utility's records show that a residential billing address is different from the service address, the utility must provide a duplicate of the five-day disconnect notice required under OAR 860-021-0405(6) for gas and electric service to the occupants of the premises in the manner described in 860-021-0405(6) unless the utility has reason to believe that the service address is occupied by the customer. This requirement is satisfied by serving a notice addressed to "Tenants" in the same manner provided for in 860-021-0405. The notice to occupants need not include the dollar amount owing.
(2) When an energy utility's records show that a residence is a master-metered multi-family dwelling (including rooming houses), the utility must notify the Commission's Consumer Services Division at least five business days before disconnecting the service. The utility will use reasonable efforts to notify occupants of the impending disconnection and alternatives available to them.
Notes
Stat. Auth.: ORS 183, 756, 757 & Ch. 290, OL 1987
Stats. Implemented: ORS 756.040, 757.760 & Ch. 290, OL 1987