582-020-0005 - Dispute Resolution, General

582-020-0005. Dispute Resolution, General

(1) It is the intention of the Office of Vocational Rehabilitation Services (OVRS) to resolve disputes between OVRS and its clients quickly and fairly.

(2) Clients who are dissatisfied or disagree with a decision that affects the provision of vocational rehabilitation services shall have available a continuum of dispute resolution options, including informal negotiation and problem-solving, mediation, impartial fair hearings, and formal administrative review.

(3) OVRS shall inform its clients about the range of dispute resolution options available and their right to seek the assistance of the Client Assistance Program.

(VRS 1-2004, f. & cert. ef. 1-30-04; VRS 3-2020, amend filed 02/21/2020, effective 3/6/2020)

Statutory/Other Authority: ORS 344.530 & 344.590

Statutes/Other Implemented: ORS 344.530, 344.550 & 344.590

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