Or. Admin. R. 410-141-3915 - Grievances & Appeals: System Recordkeeping

Current through Register Vol. 60, No. 12, December 1, 2021

(1) Each MCE shall maintain records of grievances and appeals and shall review the information as part of its ongoing monitoring procedures, as well as for updates and revisions to the state quality strategy as stated in 42 CFR 438.416 and in alignment with contractual requirements.
(2) Consistent with record retention requirements in OAR 410-141-3520, MCE's must maintain yearly logs of all appeals and grievances for 10 years, which must include information about the reasons for each grievance or appeal, as well as the resolution and supporting reasoning.
(3) The MCE must review the log monthly for completeness, accuracy, and compliance with required procedures.
(4) MCE's shall submit for the Authority's review the Grievance and Appeals Log, samples of Notices of Adverse Benefit Determination, and other reports as required under the MCE contract.
(5) The Grievance System Report and Grievance and Appeals Log shall be forwarded to the MCE's Quality Improvement committee to comply with the Quality Improvement standards as follows:
(a) Review of completeness, accuracy, and timeliness of documentation;
(b) Compliance with written procedures for receipt, disposition, and documentation; and
(c) Compliance with applicable OHP rules.


Or. Admin. R. 410-141-3915
DMAP 57-2019, adopt filed 12/17/2019, effective 1/1/2020; DMAP 28-2021, amend filed 06/28/2021, effective 7/1/2021

Statutory/Other Authority: ORS 413.042 & ORS 414.065

Statutes/Other Implemented: ORS 414.065 & 414.727

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