Tenn. Comp. R. & Regs. 0090-06-.04 - CONTRACTING WITH CUSTOMERS
(1) When
contracting with existing or potential customers, alarm contractors shall
require employee registrants to use written materials which clearly and
conspicuously set forth both the alarm contractor and the customer's rights and
obligations.
(2) Alarm contractors
and their employee registrants shall clearly and conspicuously disclose all
material terms and conditions of the offer before obtaining a customer's
consent.
(3) Alarm contractors
shall train their employee registrants with respect to the terms and conditions
of the contract so that a customer's questions can be adequately answered at or
prior to signing the contract.
(4)
Alarm contractors shall require their employee registrants to provide a copy of
the contract to the customer immediately upon execution.
(5) Refund policies, including termination
fees, shall be clearly and conspicuously disclosed to existing or potential
customers prior to the sale of any alarm product or service.
(6) Alarm contractors shall honor all refunds
for customers in accordance with their stated refund polices.
(7) Upon request, alarm contractors shall
provide customers a written termination fee calculation and statement of the
information upon which they base the calculation.
Notes
Authority: T.C.A. ยงยง 62-32-302 and 62-32-307.
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