28 Tex. Admin. Code § 12.207 - Independent Review Organization Telephone Access
(a) An IRO must have appropriate personnel
reasonably available by telephone at least 40 hours per week during normal
business hours in both Central and Mountain time zones.
(b) An IRO must have a dedicated telephone
system capable of accepting or recording or providing instructions to incoming
callers related to independent review during other-than-normal business hours,
and must respond to calls no later than one working day from the date the call
was received.
Notes
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