40 Tex. Admin. Code § 801.25 - Minimum Standards for Certified Workforce Solutions Offices

Current through Reg. 46, No. 53; December 31, 2021

(a) Boards shall ensure that each Workforce Solutions Office:
(1) provides basic labor exchange services, including access to job orders for applicants, access to applicants for employers, and screening and referral methods for matching qualified applicants and job orders;
(2) provides services, as set forth in § 801.28(a) of this subchapter, of the following programs: WIA adults, dislocated workers, and youth; Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T); Temporary Assistance for Needy Families (TANF) Choices; access to subsidized child care services; Wagner-Peyser Employment Service (ES); Trade Adjustment Assistance (TAA); and Project Reintegration of Offenders (Project RIO). Boards shall ensure that Workforce Solutions Offices' staff is available to provide these services during all Workforce Solutions Offices' operating hours;
(3) provides access to information and services available in the workforce area; and
(4) addresses the individual needs of employers and job seekers.
(b) Boards shall ensure that the services provided by each Workforce Solutions Office, as set forth in Texas Government Code, Chapter 2308, include:
(1) labor market information, including:
(A) available job openings; and
(B) education and training opportunities;
(2) uniform eligibility requirements and application procedures for all workforce training and services;
(3) assistance to unemployment insurance (UI) claimants;
(4) independent assessment of individual needs and the development of an employment plan;
(5) centralized and continuous case management and counseling;
(6) individual referral for services, including basic education, classroom skills training, on-the-job training, and customized training;
(7) support services, including child care assistance, student loans, and other forms of financial assistance required to participate in and complete training; and
(8) job training and employment assistance for persons formerly sentenced to the Texas Department of Criminal Justice's institutional division or state jail division, provided in cooperation with Project RIO.
(c) Boards shall ensure that each Workforce Solutions Office complies with the following Commission-established standards:
(1) Provides customer access to WorkInTexas.com; résumé preparation tools, including software; and Internet access;
(2) Ensures eligible foster youth are given access to workforce services to help meet their employment, education, and training needs to transition to independent living, as set forth in Texas Family Code § 264.121;
(3) Provides each customer with information on local high-growth, high-demand occupations and industries, projected wage level upon completion of training programs, and performance of training providers when requested;
(4) Ensures that Workforce Solutions Offices' staff is trained and knowledgeable in order to provide services to employers and job seekers;
(5) Demonstrates on-site management of all personnel, a plan for cross-training staff in all services, minimal programmatic specialization of staff, removal of redundancies within program activities, and maximum flexibility to optimize use of resources;
(6) Designs a customer-friendly waiting area and implements written procedures that define the steps taken to minimize customer wait time in the reception area and in other areas of Workforce Solutions Offices; and
(7) Provides consumer information on the quality of education and training providers and includes a mechanism for customer feedback on personal experience with such providers.
(d) Boards must ensure that, if a Workforce Solutions Office does not provide all services and programs on-site as specified in subsections (b) and (c) of this section, electronic access to such services is provided, for example, by making access available through computer applications or by telephone conferencing.
(e) Boards must ensure that only Workforce Solutions Office partners provide developmental services, such as General Educational Development, English as a Second Language, or basic education skills.


40 Tex. Admin. Code § 801.25
The provisions of this §801.25 adopted to be effective May 25, 2000, 25 TexReg 4591; amended to be effective October 18, 2006, 31 TexReg 8563; amended to be effective February 7, 2011, 36 TexReg 599

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