A DSU may carry out the functions and responsibilities
described in this section, except as otherwise provided, or may delegate them
to the appropriate service provider with which the DSU subgrants or contracts
to provide IL services. The service provider shall maintain a consumer service
record for each applicant for, and each individual receiving, IL services other
than information and referral services. A consumer service record may be
maintained either electronically or in written form, except that the IL plan
and waiver must be in writing. The consumer service record shall
include:
1. Documentation concerning
eligibility or ineligibility for services;
2. The services requested by the
consumer;
3. Either the IL plan
developed with the consumer or a waiver signed by the consumer stating that an
IL plan is unnecessary;
4. The
services actually provided to the consumer;
5. The IL goals or objectives established
with the consumer, whether or not in the consumer's IL plan, and the goals or
objectives achieved by the consumer; and
6. The individual's participation in the cost
of any IL services, including the individual's financial need.
