Wash. Admin. Code § 108-60-020 - School complaint process
(1) Charter
public schools must have a procedure to resolve complaints by students or
parents or guardians about the school's operation or administration of the
charter public school. The requirement includes, but is not limited to, the
requirements established under RCW 28A.710.187.
(2) Charter public schools must provide
students and parents or guardians, information on the school's complaint
process a minimum of two times each school year. If the school communicates
information electronically to students and parents or guardians, an electronic
link to the website information about the school's process and instructions for
submitting complaints must be included.
(3) Charter public schools must provide
students and parents or guardians information on the existence of and the
location of the school's student/family handbook a minimum of two times each
school year. If the student/family handbook is available electronically, the
school must include an electronic link to the student/family handbook, along
with specific instruction on where the complaint process is within the
student/family handbook.
(4)
Charter public schools must provide all enrolled students and their parents or
guardians the opportunity to provide anonymous feedback on the school's
complaint process at least once during each school year. The purpose of
gathering feedback is to support the school in continuous improvement of its
communications with families. If the opportunity provided by the school is at a
meeting or forum, the school must notify the commission at least two weeks
before the meeting or forum. If the opportunity provided by the school is
through written feedback, the school must promptly provide a copy of the
request to students/parents for written feedback to the commission. Within 30
days of the deadline for feedback from students/parents, the school must
provide a written summary to the commission of the feedback received from
students/parents, and a response to the feedback, including any steps the
school plans to take to improve the process if needed.
Notes
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