Wash. Admin. Code § 108-60-030 - Commission school complaint process
(1)
The complaint process in this chapter is for use by charter school students and
their parents or guardians in making complaints against the charter public
school currently attended by the student. For purposes of this complaint
process, a charter school student must (a) currently attend the charter public
school that is the subject of the complaint to the commission, (b) have
attended the school within the 90 days prior to filing the complaint with the
commission, or (c) attended the school at the time the complaint was submitted
to the school through the school's complaint process.
(2) Before filing a complaint with the
commission, the school's complaint process should be followed. A student or a
parent/guardian of the student should first submit any complaint about the
operation or administration of a public charter school to the charter public
school using the school's complaint process.
(3) If after completing the school's
complaint process (including the appeals process), the complaint remains
unresolved, the student or the parent/guardian may submit the complaint to the
commission through the commission's online complaint process on the Washington
state charter school commission website.
(4) Complaints must be filed with the
commission within 90 days of the final decision under the school's complaint
process.
(5) The commission will
acknowledge receipt of the submitted complaint by contacting the student or
parent/guardian within 10 business days.
(a)
If a complaint is filed with the commission before the completion of the
school's complaint process, the commission will notify the school and the
student/parent, and the commission will send the complaint to the school so
that the complaint can be addressed through the school's complaint
process.
(b) When a complaint is
sent to the school under (a) of this subsection, the school is required to
promptly provide written notification to the commission regarding the final
decision from the school's complaint process and the reason(s) for the outcome
of the complaint. The written notification from the school must be provided to
the commission within 10 business days of the school's final
decision.
(c) After a complaint has
gone through the school's complaint process, the student/parent may submit the
complaint through the commission's online complaint process within 90 days of
the final decision from the school's complaint process.
(6) The commission will review the complaint.
When a complaint is in an area within the commission's authority, the
commission will determine whether an investigation is necessary and the type of
investigation. An investigation may include, but is not limited to, information
gathering, a more in-depth investigation during the commission's routine
oversight of a school, and/or a separate investigation of the complaint. The
commission will provide written notice to the student/parent and the school
after the review and/or investigation.
(7) If circumstances warrant it, the
commission may alter the time frames within these rules and/or the steps
involved in the process.
Notes
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