W. Va. Code R. § 64-74-15 - Right of Advocacy and Grievance Procedure
15.1. A consumer has the right to be informed of and receive a written copy of the behavioral health service grievance procedure.
15.2. A consumer, or another person acting on a consumer's behalf, has the right to file a grievance with the behavioral health service concerning any alleged violation of the rights afforded by this rule.
15.3. A consumer has the right to discuss a grievance with their professional behavioral health care provider or with an advocate of his or her choosing.
15.4. A consumer has the right to receive a reasonable and timely written decision from the behavioral health service.
15.5. A consumer may, after receipt of the decision or lack of a timely decision on his or her grievance, request a hearing by the Secretary or bring action in circuit court against the behavioral health service.
15.6. A consumer has the right to withdraw his or her grievance at any time.
15.7. The final order by the Secretary after a hearing shall be binding upon the parties, unless appealed in accordance with W. Va. Code ''29A-5 and -6.
15.8. A consumer has the right to pursue other relief even if he or she does not file a grievance.
15.9. A consumer has the right to report any reasonable suspicion of abuse or neglect to civil and criminal authorities in accordance with the applicable adult protective services act (W. Va. Code '9-6-1 et seq.) or child protective services act (W. Va. Code '49-6A-1 et seq.), in addition to usingthe grievance procedure of the behavioral health service.
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