In this section, "client records"
(a) The results of all tests required
under ch. HAS 4.
(b) Copies of all
contracts, receipts and guarantees involving the sale of hearing
(c) Documentation of
all pertinent client contacts, except those relating to the sale of batteries
or product accessories.
of all written statements waiving medical evaluations, as required under
Note: Hearing instrument specialists must comply with the
recordkeeping requirements adopted by the U.S. Food and Drug Administration
(FDA), as set forth in 21
The following, without limitation because
of enumeration, are violations of standards of professional conduct and
constitute unprofessional conduct under s.
(a) After a request by the board,
failing to cooperate in a timely manner with the board's investigation of
complaints filed against the applicant or licensee. There is a rebuttable
presumption that a licensee or applicant who takes longer than 30 days to
respond to a request of the board has not acted in a timely manner under this
(b) Knowingly providing
false information to the board.
Knowingly placing false information in a client's records or making a client's
(d) Failing to
maintain client records for a period of 5 years.
Failing to record all of the following
information in each client record:
1. The date
of entry of pertinent information.
2. The name of the licensee.
3. Information sufficiently legible to allow
interpretation by other individuals for the benefit of the client.
(e) Practicing in a manner which
substantially departs from the standard of care ordinarily exercised by a
hearing instrument specialist.
Failing to maintain proper calibration of audiometric equipment, as specified
(fm) Failing to maintain adequate records of
certification of calibrations of audiometric equipment for a period of 5 years
or failing to provide access to those records when requested by the board or
clearly state the full terms of sale on a receipt, as required in s.
, Stats., and failing to
comply with those terms. The full terms of sale shall include all of the
1. The amount and method of
2. The date and place of
3. The terms of any
4. The nature and
duration of the trial period and extension, if any.
5. The refund policy and amount, if
6. The product return and
exchange policy, if any.
product repair policy, if any.
(h) Soliciting from or knowingly disclosing
to any person or entity the content of an examination conducted under ch. HAS