Wis. Admin. Code Public Service Commission § PSC 128.40 - Complaint process

Current through March 28, 2022

(1) MAKING A COMPLAINT.
(a) An aggrieved person may make a complaint regarding failure by an owner to comply with an obligation under this chapter or an ordinance adopted under this chapter.
(b) A complaint under par. (a) shall be made first to the owner of the wind energy system pursuant to a complaint resolution process developed by the owner.
(c) A complainant may petition the political subdivision for review of a complaint that is not resolved within 45 days of the day the owner receives the original complaint.
(d) A political subdivision's decision under par. (c) is subject to review under s. 66.0401(5), Stats.
(2) COMPLAINT RESOLUTION.
(a) An owner shall use reasonable efforts to resolve complaints regarding a wind energy system and shall investigate complaints regarding a wind energy system at the owner's expense.
(b) Upon receipt of a complaint, an owner shall provide the complainant with a copy of the notice described in s. PSC 128.42(1). Within 30 days of receiving a complaint, an owner shall provide an initial response to the complainant.
(c) An owner shall make a good faith effort to resolve complaints within 45 days of receiving a complaint. An owner shall notify a political subdivision of complaints that have not been resolved within 45 days of the date the owner received the original complaint.
(d) An owner shall maintain a log of all complaints received regarding the wind energy system. The owner shall include in the log the name and address of each complainant, the nature of each complaint, and the steps taken to resolve each complaint. An owner shall provide a copy of a complaint log monthly, at no cost, either to a monitoring committee established under s. PSC 128.41 or , if a monitoring committee has not been established, to the political subdivision. An owner shall make any complaint log available to the commission upon request.
(e) An owner shall develop a complaint resolution process that is consistent with this subsection.

Notes

Wis. Admin. Code Public Service Commission § PSC 128.40
CR 10-057: CR Register February 2011 No. 662, eff. 3-1-11.

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