Plaintiff worked the midnight shift in a prison. One night another officer kissed her without any invitation and subsequently repeatedly referred to the incident, and made intimidating jokes about raping the plaintiff. Despite being made aware of these incidents, plaintiff’s superiors did not take any action. It was almost two years before the warden responded to plaintiff’s attempts to talk to him about the harassment, at which time plaintiff refused to file a complaint in fear for her safety. The warden later advised her again to file a complaint and issued a cease and desist letter to the officer. Eventually, the County filed disciplinary charges against the officer but dismissed the charges. Plaintiff eventually brought a lawsuit alleging a hostile work environment. Although the County had an anti-sexual harassment policy, numerous employees testified that they were never trained on the policy, and the plaintiff testified that the policy was loosely enforced. The trial court dismissed the plaintiff’s complaint, reasoning that the fact that an individual violates a policy does not render the policy wrong. The Appellate Division affirmed. The plaintiff appealed the Appellate Division decision, contending that in determining employer liability for sexual harassment, the court was required to consider (1) whether the company had mandatory training for supervisors and managers which is offered to all members of the company; and (2) effective sensing or monitoring systems to check the trustworthiness of the prevention and remedial structures for employees. The court agreed with the plaintiff; even though the policy was known to many high-ranking officials, no action was taken to address the plaintiff’s complaints, even if they were not “formal” complaints. The court found that summary judgment was improper because there were questions of fact as to the adequacy of the policy.