42 CFR § 438.416 - Recordkeeping requirements.
(a) The State must require MCOs, PIHPs, and PAHPs to maintain records of grievances and appeals and must review the information as part of its ongoing monitoring procedures, as well as for updates and revisions to the State quality strategy.
(2) The date received.
(3) The date of each review or, if applicable, review meeting.
(5) Date of resolution at each level, if applicable.
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