Ala. Admin. Code r. 660-2-4-.06 - Standard Of Promptness
Not more than 45 days in OAP and AB, and not more than 60 days in APTD, shall elapse between the date of application and date the first payment or the notice of denial is mailed. Only the following pending reasons are acceptable for exceeding the standard of promptness:
(a) Agency failure to secure needed
verification after repeated attempts. To meet this requirement, all efforts to
secure the verification must be documented.
(b) Client's request that application be
continued beyond the standard of promptness in order to provide additional
information and/or verification.
(c) Failure of client to provide information
and verification requested.
(d)
Administrative emergencies that could not reasonably be controlled by the
agency. (Illness and staff vacancies do not meet this definition.)
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