3 AAC 52.220 - Held applications
(a) Normally, when a standard tariff service
cannot be provided within the standard installation interval, all reasonable
efforts shall be made to advise the applicant within 15 working days from the
date of the initial application for service as to
(1) the reason for the delay;
(2) a possible interim grade or type of
service that is available; and
(3)
the probable date the requested service will be provided.
(b) If the utility is unable to meet any
previously given service date, it shall advise the applicant as to the
information set forth in (a) of this section at a reasonable interval before
the originally scheduled service date.
(c) When a utility is unable to supply
telecommunications service as required by (a) of this section, the utility
shall keep records by exchange or central office building identifying each
applicant, the date of application, the date service was requested for, the
class of service applied for, the reason for the inability to provide the
service, a statement of the plans to provide service including a probable
provision date, and copies of all correspondence with the applicant until
service is provided.
Notes
Authority:AS 42.05.141
AS 42.05.151
AS 42.05.291
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