(a) A private pay
telephone service provider shall have simple procedures to accept, investigate,
and resolve complaints promptly about its private pay telephone
A private pay
telephone service provider shall maintain accurate complaint records, including
at least the following information:
date of the complaint;
(2) the name
and address of the complainant;
the location and phone number of the private pay telephone involved in the
(4) a description of the
(5) a description of how
the complaint was resolved.
(c) A private pay telephone service provider
shall retain its complaint record for two years after the complaint is
resolved. The provider shall make its complaint records available to the
commission or its staff immediately upon request.
(d) When a complaint is resolved by a refund,
the private pay telephone service provider shall send that refund to the
complainant postage-paid by regular mail.
(e) Repealed 11/22/2017.
The commission will, in its discretion,
order the disconnection from a public access line of a private pay telephone
service provider that fails to comply with the provisions of
. In addition, the commission will, in its
discretion, revoke the certificate of public convenience and necessity of a
private pay telephone service provider and impose penalties authorized by
for violations of the