3 AAC 53.890 - Complaint procedures; enforcement
(a) A private pay
telephone service provider shall have simple procedures to accept, investigate,
and resolve complaints promptly about its private pay telephone
service.
(b) A private pay
telephone service provider shall maintain accurate complaint records, including
at least the following information:
(1) the
date of the complaint;
(2) the name
and address of the complainant;
(3)
the location and phone number of the private pay telephone involved in the
complaint;
(4) a description of the
complaint;
(5) a description of how
the complaint was resolved.
(c) A private pay telephone service provider
shall retain its complaint record for two years after the complaint is
resolved. The provider shall make its complaint records available to the
commission or its staff immediately upon request.
(d) When a complaint is resolved by a refund,
the private pay telephone service provider shall send that refund to the
complainant postage-paid by regular mail.
(e) Repealed 11/22/2017.
(f) The commission will, in its discretion,
order the disconnection from a public access line of a private pay telephone
service provider that fails to comply with the provisions of
3
AAC 53.800 -
3
AAC 53.899. In addition, the commission will, in its
discretion, revoke the certificate of public convenience and necessity of a
private pay telephone service provider and impose penalties authorized by
AS
42.05.571 and
42.05.581 for violations of the
requirements of
3
AAC 53.800 -
3
AAC 53.899.
Notes
Authority:AS 42.05.141
AS 42.05.151
AS 42.05.271
AS 42.05.291
AS 42.05.361
AS 42.05.371
AS 42.05.501
AS 42.05.571
AS 42.05.581
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