Ariz. Admin. Code § R14-2-203 - Establishment of Service
A.
Information from new applicants
1. A utility
may obtain the following minimum information from each new applicant for
service:
a. Name or names of applicant or
applicants.
b. Service address or
location and telephone number.
c.
Billing address/telephone number, if different than service address.
d. Address where service was provided
previously.
e. Date applicant will
be ready for service.
f. Indication
of whether premises have been supplied with utility service
previously.
g. Purpose for which
service is to be used.
h.
Indication of whether applicant is owner or tenant of or agent for the
premises.
i. Information concerning
the energy and demand requirements of the customer.
j. Type and kind of life-support equipment,
if any, used by the customer.
2. Customer-specific information shall not be
released without specific prior written customer authorization unless the
information is requested by a law enforcement or other public agency, or is
requested by the Commission or its staff, or is reasonably required for
legitimate account collection activities, or is necessary to provide safe and
reliable service to the customer.
3. A utility may require a new applicant for
service to appear at the utility's designated place of business to produce
proof of identity and sign the utility's application form.
4. Where service is requested by two or more
individuals the utility shall have the right to collect the full amount owed to
the utility from any one of the applicants.
B. Deposits
1. A utility shall not require a deposit from
a new applicant for residential service if the applicant is able to meet any of
the following requirements:
a. The applicant
has had service of a comparable nature with the utility within the past two
years and was not delinquent in payment more than twice during the last 12
consecutive months or disconnected for nonpayment.
b. The applicant can produce a letter
regarding credit or verification from an electric utility where service of a
comparable nature was last received which states applicant had a timely payment
history at time of service discontinuance.
c. In lieu of a deposit, a new applicant may
provide a Letter of Guarantee from a governmental or non-profit entity or a
surety bond as security for the utility.
2. The utility may issue a nonnegotiable
receipt to the applicant for the deposit. The inability of the customer to
produce such a receipt shall in no way impair his or her right to receive a
refund of the deposit which is reflected on the utility's records.
3. Deposits shall be interest bearing; the
interest rate and method of calculation shall be filed with and approved by the
Commission in a tariff proceeding.
4. Each utility shall file a deposit refund
procedure with the Commission, through Docket Control, subject to Commission
review and approval during a tariff proceeding. However, each utility's refund
policy shall include provisions for residential deposits and accrued interest
to be refunded or letters of guarantee or surety bonds to expire after 12
months of service if the customer has not been delinquent more than twice in
the payment of utility bills.
5. A
utility may require a residential customer to establish or reestablish a
deposit if the customer becomes delinquent in the payment of two bills within a
12-consecutive- month period or has been disconnected for service during the
last 12 months.
6. The amount of a
deposit required by the utility shall be determined according to the following
terms:
a. Residential customer deposits shall
not exceed two times that customer's estimated average monthly bill.
b. Nonresidential customer deposits shall not
exceed 2 1/2 times that customer's estimated maximum monthly bill.
7. The utility may review the
customer's usage after service has been connected and adjust the deposit amount
based upon the customer's actual usage.
8. A separate deposit may be required for
each meter installed.
9. If a
utility Distribution Company's customer with an established deposit elects to
take competitive services from an Electric Service Provider, and is not
currently delinquent in payments to the Utility Distribution Company, the
Utility Distribution Company will refund a portion of the customer's deposit in
proportion to the expected decrease in monthly billing. A customer returning to
Standard Offer Service may be required to increase an established deposit in
proportion to the expected increase in monthly billing.
C. Grounds for refusal of service. A utility
may refuse to establish service if any of the following conditions exist:
1. The applicant has an outstanding amount
due for the same class of utility service with the utility, and the applicant
is unwilling to make arrangements with the utility for payment.
2. A condition exists which in the utility's
judgment is unsafe or hazardous to the applicant, the general population, or
the utility's personnel or facilities.
3. Refusal by the applicant to provide the
utility with a deposit when the customer has failed to meet the credit criteria
for waiver of deposit requirements.
4. Customer is known to be in violation of
the utility's tariffs filed with the Commission.
5. Failure of the customer to furnish such
funds, service, equipment, or rights-of-way necessary to serve the customer and
which have been specified by the utility as a condition for providing
service.
6. Applicant falsifies his
or her identity for the purpose of obtaining service.
D. Service establishments, re-establishments
or reconnection charge
1. Each utility may
make a charge as approved by the Commission for the establishment,
reestablishment, or reconnection of utility services, including transfers
between Electric Service Providers.
2. Should service be established during a
period other than regular working hours at the customer's request, the customer
may be required to pay an after-hour charge for the service connection. Where
the utility scheduling will not permit service establishment on the same day
requested, the customer can elect to pay the after-hour charge for
establishment that day or the customer's service will be established on the
next available normal working day.
3. For the purpose of this rule, the
definition of service establishments are where the customer's facilities are
ready and acceptable to the utility and the utility needs only to install a
meter, read a meter, or turn the service on.
4. Service establishments with an Electric
Service Provider will be scheduled for the next regular meter read date if the
direct access service request is provided 15 calendar days prior to that date
and appropriate metering equipment is in place. If a direct access service
request is made in less than 15 days prior to the next regular read date,
service will be established at the next regular meter read date thereafter. The
utility may offer after-hours or earlier service for a fee. This Section shall
not apply to the establishment of new service but is limited to a change of
providers of existing electric service.
E. Temporary service
1. Applicants for temporary service may be
required to pay the utility, in advance of service establishment, the estimated
cost of installing and removing the facilities necessary for furnishing the
desired service.
2. Where the
duration of service is to be less than one month, the applicant may also be
required to advance a sum of money equal to the estimated bill for
service.
3. Where the duration of
service is to exceed one month, the applicant may also be required to meet the
deposit requirements of the utility.
4. If at any time during the term of the
agreement for services the character of a temporary customer's operations
changes so that in the opinion of the utility the customer is classified as
permanent, the terms of the utility's line extension rules shall
apply.
Notes
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