Ariz. Admin. Code § R14-2-316 - Termination of Service Reporting Requirements

Beginning on April 15, 2022, and on each July 15, October 15, January 15, and April 15 thereafter, each regulated Class A, B, and C gas utility that provides residential gas service shall file a quarterly report providing the following information for each month of the previous quarter:

1. The number of residential customers whose gas service was terminated by zip code, and, if termination of service was prohibited under R14-2-311(A)(12) and the utility's tariffs, the number of residential accounts that would have been subject to termination if not for the prohibition;

2. The number of residential customers by zip code that have payment arrearages;

3. The total dollar amount of arrearages, by zip code;

4. The average dollar amount in arrearages per residential customer, by residential customer rate plan;

5. The number of commercial customers by zip code whose gas service was terminated;

6. The number of commercial customers by zip code that have payment arrearages;

7. The average amount in arrearages per commercial customer, by commercial class;

8. The number of residential accounts enrolled in a deferred payment arrangement and the number of those residential accounts in compliance with the deferred payment arrangement;

9. The number of active and delinquent residential accounts with an arrearage of $100 or more, disaggregated into "limited income" accounts, "accounts with documentation from a licensed medical practitioner," and "other residential accounts;"

10. The percentage of limited-income customers in arrears who have received customer assistance due to inability to pay in the most recent quarter;

11. The number of active and delinquent residential accounts with an arrearage of $100 or more, disaggregated into "limited income" accounts, "accounts with documentation from a licensed medical practitioner," and "other residential accounts," and further disaggregated to show the duration of the arrearages (up to 30 days, 30 to 60 days, and 60 to 90 days);

12. A brief narrative discussing the information contained in the report; and

13. A description of how the utility is assisting customers who indicate they may have an inability to pay, including details regarding the specific steps taken to direct the customers to appropriate resources, and including the following metrics:

a. Number of calls received from residential customers asking for bill assistance during the most recent quarter;

b. Number of customers notified about tariffs for limited-income customers, or other available tariffs, as of the most recent quarter;

c. Cumulative number of customers enrolled in limited-income tariffs, or other available tariffs, as of that most recent quarter;

d. Cumulative number of customers receiving assistance through the Low-Income Home Energy Assistance Program as of that most recent quarter; and

e. Number of customers notified of energy efficiency and weatherization options during that most recent quarter.

Notes

Ariz. Admin. Code § R14-2-316

Adopted by final rulemaking at 28 A.A.R. 564, effective 4/18/2022.