Ariz. Admin. Code § R14-2-404 - Minimum Customer Information Requirements
A. Information for residential customers
1. Each utility shall make available upon
customer request not later than 60 days from the date of request a concise
summary of the rate schedule applied for by such customer. The summary shall
include the following:
a. Monthly minimum or
customer charge, identifying the amount of the charge and the specific amount
of usage included in the minimum charge, where applicable.
b. Rate blocks, where applicable.
c. Any adjustment factor(s) and method of
calculation.
2. The
utility shall to the extent practical identify the tariff most advantageous to
the customer and notify the customer of such prior to service
commencement.
3. In addition, a
utility shall make available upon customer request not later than 60 days from
the date of request a copy of the Commission's rules and regulations governing:
a. Deposits
b. Terminations of service
c. Billing and collection
d. Complaint handling.
4. Each utility upon written request of a
customer shall transmit a concise statement of actual consumption by such
customer for each billing period during the prior 12 months unless such data is
not reasonably ascertainable.
5.
Each utility shall inform all new customers of their rights to obtain the
information specified above.
B. Information required due to changes in
tariffs
1. Each utility shall transmit to
affected customers by the most economic means available a concise summary of
any change in the utility's tariffs affecting those customers.
2. This information shall be transmitted to
the affected customer within 60 days of the effective date of the
change.
Notes
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