Ariz. Admin. Code § R19-3-215 - Prize Validation and Payment

A. Licensed General Products Retailer

1. A licensed retailer shall provide prize validation and payment services for instant scratch tickets or on-line tickets to any Lottery claimant regardless of where the ticket was purchased to be eligible for the highest sales commission compensation rate.

B.2. A licensed retailer shall pay all winning prizes for instant scratch tickets or draw Game tickets up to and including $100, and may pay all winning prizes from $101 up to and including $599.

1.a. A winning instant scratch ticket shall satisfy the validation criteria in R19-3-705 and R19-3-706 and have a proper validation receipt issued by the Lottery-authorized equipment.

2.b. A winning on-line ticket shall satisfy the validation criteria in R19-3-406 and R19-3-407 and have a proper validation receipt issued by the Lottery-authorized equipment.

c. Tickets that are damaged, torn in half, or have questionable information shall be referred to an official Lottery office.

B. Licensed Redemption Agent Endorsement

1. To be eligible for the highest sales commission compensation rate, a licensed retailers with a Redemption Agent endorsement shall provide prize validation and payment services for all Lottery products, to any Lottery claimant, regardless of where the ticket was purchased.

2. A licensed retailer with a Redemption Agent endorsement shall pay winning prizes for instant scratch tickets or draw game tickets up to and including $4,999.

a. A winning instant scratch ticket shall satisfy the validation criteria in R19-3-705 and R19-3-706 and have a proper validation receipt issued by the Lottery-authorized equipment.

b. A winning draw game ticket shall satisfy the validation criteria in R19-3-406 and R19-3-407 and have a proper validation receipt issued by the Lottery-authorized equipment.

c. For prizes over $600, a licensed retailer with a Redemption Agent endorsement shall determine, through the Lottery provided equipment, and prior to paying the prize, whether the holder of a winning lottery ticket is subject to Arizona debt setoff requirements under A.R.S. § 5-575.

3. A licensed retailer with a Redemption Agent endorsement shall be responsible for verification of identity and social security number and shall require prizewinners to provide acceptable identification and documentation.

a. Prizewinners who cannot provide a licensed retailer with a Redemption Agent endorsement the documentation as required shall be referred to Lottery for prize payment.

b. Tickets that are damaged, torn in half, or have questionable information shall be referred to an official Lottery office.

C. A retailer selling instant tab tickets shall pay all winning prizes for tickets sold at its location.

1. A winning instant tab ticket shall satisfy the validation criteria in R19-3-705(A) and (B)(1) through (8), and contain the necessary play, prize, and win symbol captions that enable visual confirmation of a prize.

2. Prizes shall not be paid by the Lottery or by another retailer.

D. Prizes paid by any retailer or licensed retailer with a Redemption Agent endorsement shall be paid by cash, check, money order, prepaid debit card, or if requested by the player, by Lottery tickets.

1. If a retailer pays a prize with a money order, any associated fees will be paid by the retailer.

2. If a retailer pays a prize with a prepaid debit card, the retailer will be responsible for providing any customer service associated with faulty or lost cards.

Notes

Ariz. Admin. Code § R19-3-215

New Section made by final rulemaking at 13 A.A.R. 2639, effective September 8, 2007 (Supp. 07-3). Amended by final rulemaking at 16 A.A.R. 2388, effective November 16, 2010 (Supp. 10-4). Amended by final rulemaking at 18 A.A.R. 1471, effective August 7, 2012 (Supp. 12-2). Amended by final rulemaking at 28 A.A.R. 439, effective 4/5/2022.