Ariz. Admin. Code § R19-4-132 - House Rules

A. The house rules shall be conspicuously displayed in the retail wagering area and/or on the event wagering platform. House rules shall address:

1. Types of event wagers accepted;

2. Minimum and maximum event wager amounts accepted;

3. Method for calculation and payment of winning event wagers;

4. Effect of scheduling changes and/or cancelled events;

5. Process for handing incorrectly posted events, odds, or results;

6. Method of notifying patrons of odds or proposition changes;

7. Methods of funding an event wager or player account;

8. Methods for redeeming a winning event wager;

9. Lost or damaged ticket policy;

10. Process for accepting event wagers at other than posted terms;

11. Process for canceling event wagers for obvious errors, including notification;

12. Process for patrons to submit questions and/or complaints;

13. Notification of the patron dispute process; and

14. Notification of the self-exclusion process.

B. Responsible parties shall submit the house rules to the Department prior to implementation. The Department shall review the house rules and issue a written approval or disapproval of them. Any proposed changes to the house rules shall be approved by the Department prior to implementation. If, after five days, the responsible party has not received a response from the Department regarding the house rules, or any changes to them, then the house rules shall be deemed approved by the Department.

Notes

Ariz. Admin. Code § R19-4-132

Adopted by final exempt rulemaking at 27 A.A.R. 1167, effective 7/26/2021.