Ariz. Admin. Code § R19-4-135 - Player Account Maintenance

A. All adjustments to a player account shall be authorized by the responsible party and periodically reviewed by an employee independent of the adjustment.

B. A patron shall be allowed to withdraw the funds maintained in his or her player account.

1. Upon verification by the responsible party, the patron's request to withdraw funds shall be honored within seven days of the request.

2. The responsible party may decline to honor a patron request to withdraw funds if the responsible party believes that the patron engaged in either fraudulent conduct or other conduct that would put the responsible party in violation of the law or this Article. In such cases, the responsible party shall:

a. Provide notice to the patron of the delay in honoring the request to withdraw funds from the player account;

b. Investigate in an expedient fashion;

c. Notify the patron of the final determination of the request to withdraw funds; and

d. Notify the Department of any investigation that confirmed fraudulent conduct.

C. The responsible party shall consider a player account to be dormant if the patron has not logged into the player account for at least three years. A dormant account shall be closed by the responsible party. Upon closure of a dormant account, the responsible party shall make reasonable efforts to contact the account holder to return any unclaimed funds as required by A.R.S. § 44-307(E).

D. After one hundred and 120 days of attempting to contact the account holder, the unclaimed funds in a dormant account shall be presumed abandoned. Responsible parties shall remit all abandoned funds to the Arizona Department of Revenue as required by A.R.S. § 44-307.

Notes

Ariz. Admin. Code § R19-4-135

Adopted by final exempt rulemaking at 27 A.A.R. 1167, effective 7/26/2021.