Ariz. Admin. Code § R19-4-218 - Player Account Maintenance

A. All adjustments to a player account shall be authorized by the responsible party and periodically reviewed by an employee independent of the adjustment.

B. A player shall be allowed to withdraw the funds maintained in his or her player account.

1. Upon verification by the responsible party, the player's requests to withdraw funds shall be honored within seven days of the request.

2. The responsible party may decline to honor a player request to withdraw funds if the responsible party believes that the player engaged in either fraudulent conduct or other conduct that would put the responsible party in violation of the law or this Article. In such cases, the responsible party shall:

a. Provide notice to the player of the delay in honoring the request to withdraw funds from the player account;

b. Investigate in an expedient fashion; and

c. Notify the player and the Department of the results of the investigation within two days of the completion of the investigation.

C. The responsible party shall consider a player account to be dormant if the player has not logged into the player account for at least three years. A dormant account shall be closed by the responsible party. Upon closure of a dormant account, the responsible party shall make reasonable efforts to contact the account holder to return any unclaimed funds as required by A.R.S. § 44-307(E).

D. After one hundred and 120 days of attempting to contact the account holder, the unclaimed funds in a dormant account shall be presumed abandoned. Responsible parties shall remit all abandoned funds to the Arizona Department of Revenue as required by A.R.S. § 44-307.

Notes

Ariz. Admin. Code § R19-4-218

Adopted by final exempt rulemaking at 27 A.A.R. 1186, effective 7/26/2021.