Ariz. Admin. Code § R2-18-502 - Complaints

A. Any individual may file a complaint alleging that a budget unit does not comply with accessibility standards in regard to its electronic or information technology with the Accessibility Compliance Representative of the budget unit. The written complaint must:

1. State the name and contact information for the complainant;

2. Identify the electronic or information technology in question; and,

3. Describe the non-conformance with the accessibility standards in sufficient detail as to enable a review.

B. Upon receipt of a complaint, the Accessibility Compliance Representative will review the complaint to respond to and make a good faith effort to resolve any complaint by determining whether the electronic or information technology listed in the complaint is subject to accessibility standards. The representative will conduct a review within 60 days from receipt of the written complaint.

C. Upon completion of the review, the budget unit shall provide written notice of the results of the review to the complainant and Department of Administration, which shall include at least one of the following:

1. Documentation that the technology conforms to all applicable accessibility standards;

2. A documented explanation that any non-conformance with accessibility standards was exempted due to an undue burden; or

3. An agreement in part or in whole with the written complaint that includes a plan with reasonable timelines for conforming to applicable accessibility standards.

Notes

Ariz. Admin. Code § R2-18-502

Amended by final rulemaking at 25 A.A.R. 1133, effective 6/7/2019.