Ariz. Admin. Code § R21-7-205 - Grievances

A. The licensee shall have a written policy and procedure governing the receipt, consideration, and resolution of grievances regarding the licensee's program and care of children brought to the licensee by a child in care, or child's parent or guardian. The policy and procedure shall:

1. Be written in a clear and simple manner that is developmentally appropriate for a child in care;

2. Prohibit retaliation against an individual who brings a grievance;

3. Describe a process for fair and expeditious resolution of a grievance;

4. Provide a means to tell the grievant about the action taken in response to the grievance;

5. Provide the grievant with instructions for submitting the grievance to the licensee; and

6. Identify an accessible location for blank copies of the grievance form in each facility.

B. The licensee shall maintain a log of grievances filed against the licensee. The licensee may keep a centralized Agency log, or may maintain a separate log for each facility. The log shall include the following information:

1. Name of grievant;

2. Date grievance filed;

3. Description of the substance of the grievance;

4. Summary of the grievance resolution; and

5. A copy of the grievance decision.

C. The licensee shall maintain written records of a grievance decision for at least three years after the resolution of the grievance, or three years after the child has left the Agency, whichever is later.

Notes

Ariz. Admin. Code § R21-7-205

New Section made by final rulemaking at 29 A.A.R. 2231, effective 11/6/2023.