Ariz. Admin. Code § R21-9-220 - Operations Manual

A. An adoption agency shall have a written operations manual, which shall include:

1. A statement of the adoption agency's purpose, philosophy, and program;

2. A list of any eligibility requirements for a client;

3. A description of services provided to clients and the name of any person or entity providing the service, if different from the adoption agency and its employees;

4. An organizational chart explaining the adoption agency's lines of authority;

5. Intake policies and procedures;

6. The operational procedures the adoption agency follows for delivery of services;

7. Confidentiality policies and procedures;

8. Staff training policy;

9. Policy for use of volunteers;

10. Policy on student and intern placement;

11. Policy and procedures to be followed in the event of adoptive placement disruption;

12. Policy for recruitment and selection of adoptive families; and

13. Policy for transferring files if the adoption agency goes out of business, including designated personnel or positions to handle the transfer.

B. The adoption agency shall make the operations manual available to all adoption agency personnel and shall ensure that personnel are familiar with and trained in those policies and procedures relevant to their job functions.

C. The adoption agency shall make the operations manual available for review by a client, upon request.

Notes

Ariz. Admin. Code § R21-9-220

New section made by exempt rulemaking at 21 A.A.R. 3524, effective 1/24/2016.