Ariz. Admin. Code § R6-11-111 - Complaint Resolution Procedures

A. Each direct subrecipient of JTPA funds shall maintain a record of complaints and grievances, and shall appoint a grievance officer for the purpose of processing complaints or grievances filed pursuant to Sections 144 and 167 of JTPA, except for complaints of discrimination filed pursuant to Title VI of the Civil Rights Act of 1964.

B. All participants upon enrollment and other interested parties upon request shall be provided a written description of the subrecipient complaint procedures including notification of their right to file a complaint and instructions on how to do so.

C. The procedure should include at a minimum:

1. A requirement that the complaint be in writing;

2. Provide the name and address of the organization or individual against whom the complaint is made;

3. Provide the name, address and signature of the complainant;

4. Provide authorized subrecipient agency signature and date of filing;

5. Written notice of date, time and place of hearing, including notification of the opportunity to present evidence;

6. A record hearing be held within 30 days of the date of the complaint;

7. A written decision issued within 60 days of the date of the complaint.

8. The decision shall include notice of the right to appeal pursuant to Article 2 of these rules.

D. Interested parties seeking to file grievances under JTPA to the Department of Economic Security shall be referred to the nearest appropriate office of the Department.

E. In cases alleging violations of the non-discrimination provisions of JTPA Section 167 which would also be violations of Title VI of the Civil Rights Act of 1964, subrecipients shall immediately advise complainants of their right to file directly with the U.S. Department of Labor, Office of Civil Rights, and provide them with instructions on how to do so.

Notes

Ariz. Admin. Code § R6-11-111

Adapted as an emergency effective January 6, 1984, pursuant to A.R.S. § 41-1003, valid for only 90 days (Supp. 84-1). Former Section R6-11-111 adopted as an emergency effective January 6, 1984, now adopted and amended as a permanent rule effective April 5, 1984 (Supp. 84-2).