Ariz. Admin. Code § R6-5-7429 - Grievances

A. A licensee shall have a written policy and written procedures governing the receipt, consideration, and resolution of grievances brought to the licensee by children in care and their parents, regarding the licensee's program and care of children. The procedures shall:

1. Be written in a clear and simple manner that is developmentally appropriate for children in care;

2. Prohibit reprisal or retaliation against an individual who brings a grievance for the act of bringing the grievance;

3. Describe a process for fair and expeditious resolution of a grievance; and

4. Provide a means to tell the grievant about the action taken in response to the grievance.

B. A licensee shall maintain written records of grievance decisions for at least 12 months after the resolution.

C. The licensee shall maintain a log of grievances filed against the licensee. The licensee may keep a centralized agency log, or can maintain a separate log for each facility. The log shall include the following information:

1. Name of grievant;

2. Date grievance filed;

3. Description of the substance of the grievance;

4. Summary of the grievance resolution;

5. A copy of the grievance decision required by subsection (B), or a description of where the Licensing Authority can find the decision.

D. Copies of the grievance decisions may serve as the grievance log if:

1. The copies are kept in one central location that is readily accessible to the Licensing Authority,

2. The grievance decisions contain all the information listed in subsection (C), and

3. The licensee retains the decisions for at least three years following the date of grievance resolution.

Notes

Ariz. Admin. Code § R6-5-7429

Adopted effective July 1, 1997; filed with the Secretary of State's Office May 15, 1997 (Supp. 97-2). Numbering for subsections (C) and (D) amended to correct typographical errors (Supp. 00-3).