Ariz. Admin. Code § R6-6-1513 - Complaints
A. Any person who
has a complaint about an HCBS service provider may register an oral or written
complaint with the Division.
B. If
the complainant provides his or her name and address at the time the complaint
is registered, the Division shall, within 30 days, send the complaining party
notice that the complaint was received and of the action to be taken on the
complaint.
C. The Division shall
investigate complaints about the HCBS service provider within 10 calendar days
of the receipt of the complaint. The Division shall notify the service provider
that an investigation is in progress and provide an opportunity for the service
provider to relate any information known regarding the complaint. If the
Division has reasonable cause to believe that imminent danger exists, the
Division shall conduct the investigation immediately, report to the appropriate
authorities, if applicable, and provide notice to the service provider that an
investigation is in progress.
D.
The Division shall notify the service provider of the results of an
investigation through a summary of the investigative findings conducted
pursuant to this rule and any corrective action. The Division may release the
summary investigative findings by request to the responsible person or client,
unless prohibited by A.R.S. §§
41-1959
and
36-568.01.
E. Complaints are not considered a formal
grievance. A grievance may be filed with the Division pursuant to
R6-6-1801 et
seq.
Notes
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