10 Del. Admin. Code § 206-12.0 - Incomplete Games

12.1 A licensee shall take all reasonable steps to ensure that the licensee's approved Internet lottery system enables a player whose participation in a game, after making a wager, is interrupted by a failure of the telecommunications system or a failure of the player's computer system which prevents the player from continuing the game, to resume participation in the game which was interrupted on the restoration of the system.

12.2 Where the player is unable to continue, after restoration of the system, with a game interrupted by a failure of the telecommunications system or the player's computer system, the licensee shall update the player's account and game history according to the terms and conditions agreed to by the player when registering for an account.

12.3 If a game is started but miscarries because of a failure of the technology provider's Internet lottery system, the technology provider shall:

12.3.1 Process any pending wagers in accordance with the terms and conditions;

12.3.2 Inform the Lottery and the Internet lottery agent immediately of the circumstances of the incident; and

12.3.3 Disable the game if the game is likely to be affected by the same failure.

Notes

10 Del. Admin. Code § 206-12.0

17 DE Reg. 317 (9/1/2013) (Final)