Fla. Admin. Code Ann. R. 69B-213.130 - The Customer Representative's Authority; Limitations
(1) A duly licensed
and appointed customer representative may, subject to specific limits set forth
in this rule chapter, perform the following functions:
(a) Take insurance applications.
(b) Give quotes.
(c) Interpret policies.
(d) Explain procedures.
(e) Give insurance advice.
(f) Solicit new customers at the agent's
office or by telephone from that office.
(g) Bind new or additional
coverages.
(h) A customer
representative may perform preliminary work to assist in processing a claim, as
by taking claims statements, getting estimates, advising claimants as to
procedures, preparing claims paperwork, taking photos, and assembling or
ordering claims files. However, a customer representative cannot make or sign
the actual substantive determination of the amount of a claim, loss, or damage
payable, nor conduct settlement negotiations, make settlement of a claim, or
issue or sign claims checks or drafts.
(i) Any other function consistent with
assisting agents in the transaction of property and casualty insurance and
which is not otherwise prohibited by law or rule of the
Department.
(2) All
applications and/or binders initiated by the customer representative must be
co-signed by the designated supervising agent, unless otherwise delineated in
the written instructions conveyed to the customer representative by the
designated supervising agent.
(3) A
customer representative may not solicit or conduct sales work outside of the
agent's office. The customer representative must work solely at the supervising
agent's principal place of business when doing any work covered by their
customer representative license. However, a customer representative may leave
the agent's office for clerical or administrative tasks not requiring
licensure, such as taking photos of a car for the agent or going to the post
office.
(4) A customer
representative can, under the supervision of the supervising agent, and only at
that agent's principal place of business, conduct customer representative work
that assists or supports other agents.
(5) A customer representative must always
identify himself/herself as a customer representative working for the named
agent, and must never make or allow the impression that the customer
representative is an agent.
Notes
Rulemaking Authority 624.308 FS. Law Implemented 624.307(1), 626.112, 626.7351, 626.7352, 626.7353, 626.7354 FS.
New 12-19-93, Formerly 4-213.130.
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.