Fla. Admin. Code Ann. R. 75-14.079 - Resolution of Jackpot Disputes
(1) A
slot machine licensee's internal controls, required pursuant to Rule
75-14.058, F.A.C., shall include
written procedures outlining how the slot machine licensee shall resolve
jackpot disputes.
(2) A patron
shall report a jackpot dispute to the slot machine licensee responsible for the
operation and management of the slot machine licensed facility.
(3) Whenever a patron reports a jackpot
dispute, the following shall occur:
(a) In
those instances in which the jackpot amount is $25, 000 or more, the slot
machine licensee shall resolve the dispute pursuant to its internal controls
and immediately:
1. Notify the Office of Slot
Operations, Division of Pari-Mutuel Wagering, North Broward Regional Service
Center, 1400 West Commercial Boulevard, Suite 165, Ft. Lauderdale, Florida
33309-3787, of the jackpot dispute and that the slot machine licensee is
preserving evidence to resolve the jackpot dispute which evidence shall
include:
a. Surveillance information of the
designated slot machine,
b. Records
for the designated slot machine,
c.
Facility based monitoring system records; and,
d. Witness statements.
2. Notify the surveillance department to
provide surveillance recordings made at the time of the jackpot and subsequent
jackpot dispute for the slot machine area involved in the jackpot
dispute,
3. Notify an independent
testing laboratory licensed by the State of Florida of the jackpot dispute and
make arrangements for analysis and assessment of the slot machine and slot
machine game in question,
4. Seal
the slot machine and remove it from play until the dispute is
resolved,
5. Obtain witness
statements regarding the dispute; and,
6. Establish an investigation file for the
dispute.
(b) In those
instances in which the jackpot dispute is less than $25, 000, the licensee
shall resolve the jackpot dispute according to its approved internal
controls.
(4) The
licensee shall maintain all dispute resolution files for division review and
retain the files pursuant to Rule
75-14.080,
F.A.C.
Notes
Rulemaking Authority 551.103(1), 551.122 FS. Law Implemented 551.103(1)(c), (d), (e), (i) FS.
New 6-21-10, Formerly 61D-14.079.
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