Ga. Comp. R. & Regs. R. 360-27-.03 - Grievances/Complaints

(1) Patients, or any person that the Board deems to have a legitimate interest, have a right to file a grievance with the Board by calling the Board with the complaint or by sending a written complaint to the Board.

(2) A complaint should include the following and will not be deemed as filed until this information is received:

(a) the name, address and telephone number of the complainant;

(b) when the patient is not the complainant, specify the name of the patient if applicable;

(c) specify the physician or practice name, the address and the nature of the complaint;

(d) dates and details of any specific incidents.

(3) When a complaint is received the Board will send the patient a form(s) authorizing the Board to use the patient's name, release the patient's name and the release of information to necessary individuals to conduct an investigation.

(4) The Board will review every complaint to determine if there is sufficient evidence to warrant an investigation. Complaints that fail to allege a violation that is within the Board's jurisdiction lack sufficient evidence to warrant an investigation.

(5) The Board will respond in writing to the complainant within 60 days of receiving a complaint and inform the complainant whether the complaint is being referred for investigation. If the complaint has been investigated, the board's response will inform the complainant as to the results of the investigation or whether further investigation is required, and any board action taken.

Notes

Ga. Comp. R. & Regs. R. 360-27-.03

O.C.G.A. Secs. 43-34-24, 43-34A-6.

Original Rule entitled "Grievances/Complaints" adopted. F. Apr. 8, 2002; eff. Apr. 28, 2002.