Ga. Comp. R. & Regs. R. 515-3-2-.02 - Limitations on Disconnection

In the case of proposed electric utility disconnection for residential service, no utility service may be disconnected unless:

(a) the utility has delivered, or caused to be delivered, to the service address, or to the address of any party who to the knowledge of the utility has undertaken responsibility to pay the bill, written notice of the proposed disconnection at least five (5) days prior to the date of disconnection. Such notice shall include:

1. the earliest date for the proposed disconnection;

2. the amount due and the reason for the proposed disconnection;

3. a telephone number which the afflected customer may call for information about the proposed disconnection;

4. the procedure for preventing disconnection of service, including one wherein there may exist a medical emergency as hereinafter described; and

5. information concerning any programs known to the utility which might assist the customer in paying a past-due bill;

(b) The utility makes a good-faith effort to make personal contact by the use of a telephone, certified mail, certification of mailing or other method designed to reasonably notify the affected customer at least two (2) days prior to the proposed disconnection date if personal contact has not been made previously;

(c) The date of the proposed disconnection is a business day, when a representative of the utility is available to receive payment from the customer; and

(d) The overdue bill is not for consumption for three or more months as the result of previously estimated bills, unless the consumer has been given an amount of time in which to pay the bill equal to the amount of time in which the bill was estimated.

Notes

Ga. Comp. R. & Regs. R. 515-3-2-.02

Ga. L. 1878-79, p. 125; 1907, pp. 72, 75; 1922, pp. 143, 144; 1972, pp. 138, 439.

Original Rule entitled "Limitations on Disconnection" was filed as Emergency Rule 515-3-2-0.1-.02 on November 27, 1979, having been adopted November 20, 1979 to become effective November 21, 1979, and to remain in effect until January 1, 1980, as specified by the Agency. Amended: Permanent Rule entitled "Limitations on Disconnection" was filed on November 27, 1979; effective January 1, 1980, as specified by the Agency. Amended: Filed June 30, 1987; effective July 20, 1987. Amended: F. Oct. 16, 1998; eff. Nov. 5, 1998.