Haw. Code R. § 11-37-73 - Product complaints
(a) A hemp
processor shall establish and follow written procedures to fulfill the
requirements of this section.
(b)
Review and investigation of product complaints. A qualified person shall:
(1) Review all product complaints to
determine whether the product complaint involves a possible failure of a crude
extract or manufactured hemp product to meet any of the contaminant limits in
section 11-37-23 or any other requirements
of this chapter, including those requirements that, if not met, may result in a
risk of illness or injury; and
(2)
Investigate any product complaint that involves a possible failure of a crude
extract or manufactured hemp product to meet any of the contaminant limits in
section 11-37-23 or any other requirements
of this chapter, including those requirements that, if not met, may result in a
risk of illness or injury.
(c) Quality control personnel shall review
and approve decisions about whether to investigate a product complaint and
review and approve the findings and follow-up action of any investigation
performed.
(d) The review and
investigation of the product complaint by a qualified person, and the review by
quality control personnel about whether to investigate a product complaint, and
the findings and follow-up action of any investigation performed, shall extend
to all relevant batches and records.
Notes
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