Haw. Code R. § 11-800-26 - Service coordination

(a) The case management agency shall promote continuity of client care, appropriate integration, and utilization of services by;

(1) Authorizing, locating, and arranging for services necessary to implement the client's service plan;

(2) Providing caregivers, prior to the admission of the client, with all necessary forms, records, and information about the client and the client's service plan to ensure timely and quality service delivery;

(3) Assuring that the caregivers have the necessary skills to implement the service plan;

(4) Referring clients to the primary caregiver who, based on the case management agency's determination, has the ability to meet the health, welfare, and psychosocial needs of the individual, including care needs identified in a service plan;

(5) Conducting or coordinating caregiver training as necessary to ensure that the caregivers are skilled to care for the clients in their residential care facilities;

(6) Coordinating hospital discharge, respite, home transfers, transfers between case management agencies, and other services as appropriate;

(7) Using only appropriately licensed or certified residential care facilities;

(8) Advocating for clients;

(9) Facilitating and mediating the resolution of conflicts that may arise between clients and service providers;

(10) Arranging and participating in client care conferences, as appropriate; and

(11) Assisting the client or the client's family with obtaining a legal representative, such as a guardian, when necessary and appropriate.

(b) When two clients are served by different case management agencies and may possibly reside in the same residential care facility, the quality of services and compatibility of the clients who may share the residential care facility shall be ensured.

(1) Each client's case management agency shall:

(A) Obtain a written consent from its client for the release of the client's information for the purposes of this section;

(B) Share and discuss its client's assessment and service plan with the case management agency for the other client for the purpose of ensuring the quality of services and compatibility of the clients;

(C) Keep the shared information confidential and use it only for the purpose of this section; and

(D) Not use or disclose the information obtained for this section except as allowed under section 11-800-13.1;

(2) Placement of the two clients together shall occur only after all parties, including both case management agencies, the primary caregiver of the residential care facility in which the placement shall be made, and both clients, have agreed to the placement; and

(3) Any person who fails to safeguard confidential information or who violates rules governing the confidential nature of applicant and recipient information may be prosecuted for a violation as provided in 321-20, HRS.

Notes

Haw. Code R. § 11-800-26

[Eff 11/13/2018] (Auth: HRS §§ 321-481, 321-482, 321-485, 346-14) (Imp: HRS §§ 321-481, 321-482, 321-485, 346-14)