Haw. Code R. § 16-112-16 - Maintenance of records of accounts assigned to collection agency of indebtedness to be kept by collection agency
(a) Each collection
agency shall maintain permanent legible records or have immediate access to
permanent legible records of all of the accounts assigned to the agency. The
records may be in the form of one or a combination of the following methods:
(1) A listing sheet;
(2) An acknowledgment-receipt slip;
or
(3) A master contract or
agreement.
(b) The
records for each account shall contain but shall not be limited to the
following:
(1) Client's name and
address;
(2) Debtor's name and
address;
(3) Date of
assignment;
(4) Amount owed by the
debtor;
(5) Date and description of
all collection agency transactions; and
(6) Fee to be charged the client for each
account.
(c) The
collection agency may dispose of the records of an account, provided that no
less than six years have passed since the date of the last
transaction.
Notes
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